Refund policy

Welcome to Ovaloz. We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in the original packaging.
  • Proof of purchase or order confirmation is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items marked as non-returnable

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us with your order number and photos of the item.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order so we can resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or defective item).

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

How to Start a Return

To request a return or refund, please contact us at:

Email: ovalozsales@gmail.com
Store Name: Ovaloz

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos, if applicable

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Ovaloz
Email: ovalozsales@gmail.com